Fast next steps when something fails
Help customers know what happens after they report an issue: diagnose, confirm, then repair or replace if covered.
The only trail camera with a lifetime warranty.
Fine print? Not here.
Warranty
Built to stand the test of time.
Our warranty covers everything including damage from bears and other animals, weather, natural disasters, and age.
Clear support path
Chat, text, call, or email. Real people will help identify the issue.
We replace it. No questions asked.
If your camera fails for any reason, we make it right — for life.
Support
Support from real hunters.
You’ll get assistance from hunters who bank PTO for November just like you do.
Diagnose remotely, hunt more.
~50% of issues can be solved without touching the camera.
Step 2: Confirm & expedite
If a replacement is needed, we move fast so you don’t miss a day.
Step 3: Back in the field
Your camera is back on the tree before the season slips away.
Care
Support that protects the season.
Three reasons care matters after the sale.
Setup assistance from people who use the product
Signal problems, mounting questions, power choices, and activation should be easy to route before frustration builds.
App support for the field-to-phone experience
The camera is only as useful as the photos, videos, status, and plan controls that make it back to the phone.